Privacy & Other Policies
Last Updated: July 29, 2026
PLEASE READ THESE DISCLOSURES & DISCLAIMERS CAREFULLY.
By voluntarily submitting your information to Oak & Paddle Pickleball Club LLC (“Oak & Paddle,” “our,” or “we”), you, the Account Member or Visitor, acknowledge that you have read, understand, and agree to these Disclosures. You also acknowledge you have read, understand, and agree to our Privacy Statement, which includes your express permission to contact you by telephone and send you prerecorded messages and text messages using automated technology to the telephone number provided.
At Oak & Paddle Pickleball Club LLC, we have adopted policies, procedures, rules, and regulations, including those located at oakandpaddle.com/policies (“Policies”) designed to provide for the safe, enjoyable, and healthy use of our premises and events by you, our members, and guests. These Policies apply to your conduct on Oak & Paddle’s premises, including its centers, courts, and all outdoor areas, including parking lots and sidewalks. These Policies also apply to your conduct during our events or other Oak & Paddle sponsored activities.
As a member or guest of Oak & Paddle, you are responsible and expected to review and comply with these Policies at all times. If you violate any of these Policies, your membership, center access, or event participation may be suspended or terminated. Our decision on all questions regarding construction or interpretation of these Policies is final.
We may change these Policies at any time without notice, at our sole discretion. You may find the most recent version at oakandpaddle.com/policies. As a member or guest, you are responsible and expected to review and comply with these Policies at all times.
1. Privacy Policy
Oak & Paddle respects your privacy and is committed to protecting your personal information. This section explains our data practices. For questions, contact [email protected].
Information We Collect
We may collect: name, email, phone, address, date of birth; payment and membership details; usage data (court bookings, event participation, facility access); photos, videos, or likenesses; limited health or injury-related information (voluntarily provided); and technical data (IP address, device info, cookies).
How We Use Your Information
To provide and manage memberships and services, process payments, communicate about events/offers (with consent), improve safety and operations, fulfill legal obligations, and for marketing (where permitted).
Sharing Your Information
We share with trusted third-party service providers (e.g., CourtReserve, payment processors, email platforms, insurers) under contracts that require protection of your data. We do not sell your personal information. We may disclose if required by law or to protect safety.
Data Security
We implement reasonable administrative, technical, and physical safeguards. No system is completely secure.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us. Illinois residents have rights under applicable laws, including BIPA for biometric data.
Biometric Data (if applicable)
If we collect biometric identifiers, we will obtain written consent and comply with BIPA.
Cookies and Tracking
Our website uses cookies. You can manage preferences in your browser.
Children’s Privacy
Our services are not directed at children under 13
2. Cancellation & Refunds
Cancellations of memberships are governed by your separate Membership Agreement and Illinois law (including the Physical Fitness Services Act, 815 ILCS 645). The Membership Agreement contains the specific terms that apply to your membership, including cancellation rights, refund procedures, and any applicable fees. Refer to your Membership Agreement for full details on how to cancel and what refunds (if any) you may be entitled to.
For other items:
– Court Reservations: Cancellable via CourtReserve or the front desk. Full refund issued as Account Credit if notice is given at least 48 hours in advance. No refunds for no-shows or cancellations inside 48 hours.
– Party or Group Events: At least 14 days advance notice for refund. Inside 14 days, reschedule at our discretion (no refund). Inside 48 hours: no refund or reschedule.
– Product Sales (Pro Shop): All sales are final. Demos available before purchase. Refunds or exchanges for unopened/unused items at our sole discretion. Used items subject to manufacturer warranty.
3. Health & Safety
The health and safety of our members and guests is our highest priority. While our policies are designed to help protect you, Oak & Paddle cannot remove all risk or guarantee that you will not sustain injuries or damages from viruses, infectious diseases, or other health hazards associated with your Use of Oak & Paddle Premises and Services.
On behalf of yourself and your spouse/partner, children/Minor Member(s), and Guest(s), you attest that you are physically and mentally capable of participating in Oak & Paddle activities and have no known health restrictions that might jeopardize safety.
4. Assumption of Risk
You understand that there are dangers, hazards, and risks of injury or damage, some of which are inherent, in the Use of Oak & Paddle’s premises, facilities, equipment, services, activities, and products.
Use of Premises and Services includes but is not limited to (1) pickleball courts, lobby, entryways, sidewalks, parking lots, and any other facilities; (2) participation in activities including special athletic events, drills, leagues, tournaments, and open play; and (3) all other programs, classes, sessions, events, amenities, or benefits sponsored or operated by Oak & Paddle.
Risks may include but are not limited to (1) slips, trips, collisions, falls, and loss of footing or balance, including “slip and falls”; (2) equipment failure, malfunction, or misuse; (3) property or information theft, misuse, or damage; (4) overexertion, dehydration, or heat-related illness; (5) contact with other players or objects; and (6) other accidents or incidents.
Injuries may include but are not limited to (1) death; (2) paralysis, brain damage, heart attacks, strokes, disfigurement, concussions, hearing loss, torn muscles or ligaments, broken bones, sprains, bruises, scrapes, burns; (3) aggravation of pre-existing conditions; (4) pain and suffering; (5) emotional distress; (6) lost wages or earning capacity; (7) property damage; and (8) any other disability, impairment, or damage.
You understand that such Risks of Injury may be caused, in whole or in part, by the negligence of Oak & Paddle, you, Minor Member(s), Guest(s) and/or other persons. YOU FULLY UNDERSTAND, AND VOLUNTARILY AND WILLINGLY ASSUME, THE RISKS OF INJURY.
5. Waiver and Release of Liability
THIS IS A LEGALLY BINDING RELEASE — READ CAREFULLY BEFORE PROCEEDING.
On behalf of yourself and your spouse/partner, children/Minor Members, Guests, parents, guardians, heirs, next of kin, personal representatives, and assigns, you hereby voluntarily and forever release and discharge Oak & Paddle from, covenant and agree not to sue Oak & Paddle for, and waive, any Claims for any injuries arising out of, resulting from, or caused by any negligence of Oak & Paddle, you, any Minor Member(s), or Guest(s), and/or any other person.
Negligence Claims include but are not limited to Oak & Paddle’s negligent design, construction, repair, maintenance, operation, supervision, or provision of facilities/services; negligent failure to warn of hazardous conditions; negligent failure to keep premises safe; negligent hiring, training, or retention of staff; negligent handling of personal information; or other negligent acts or omissions.
You expressly agree that if you assert a Negligence Claim against Oak & Paddle, you will pay all reasonable attorneys’ fees, costs, and expenses incurred by Oak & Paddle to defend the claims.
6. Defense and Indemnification
On behalf of yourself and your spouse/partner, children/Minor Member(s), Other Member(s), Guest(s), parents, guardians, heirs, next of kin, personal representatives, and assigns, you agree to defend, indemnify, and hold Oak & Paddle harmless from and against any Claim asserted against Oak & Paddle by any other person arising out of your or your guests’ Use of the Club.
7. Photo/Video Release
You hereby grant Oak & Paddle the irrevocable and unrestricted right to use, reproduce, and distribute photographs and/or videos taken of you, your guest(s) or anyone in your party for any purpose, including but not limited to marketing, advertising, promotion, and social media. You acknowledge and agree you will not receive any royalties or compensation for the use of the Materials. This release is provided voluntarily, and you understand you are not entitled to any payment or consideration. This shall be effective as of the first time you enter Oak & Paddle and shall remain in effect indefinitely.
8. General Provisions
– You are responsible and expected to review and comply with these Policies at all times.
– Governing Law: Illinois.
– Our decisions regarding these Policies are final.
By using our facilities or services, you confirm your agreement to these Policies.